Delayed due to accommodating passengers
If you should come across one of the above situations with a flight where you have a confirmed reservation and confirmed ticket on a Pegasus Airlines flight departing from an EU country, you are eligible for Pegasus Airlines’ Passenger Compensation and Care Service System as long as you go to the ticket counter during the checking in period.Passengers who bought tickets at a special discount price or free tickets are not eligible for this service.The Directorate General of Civil Aviation (DGCA) rules for scheduled flights in India state that check-in counters should shut down 45 minutes before take-off.Often, fliers who reach the airport well in advance but fail to make it to the check-in counter within that deadline are denied boarding. d/b/a LATAM Airlines Argentina, Aerolane Lineas Aereas Nacionales del Ecuador S. d/b/a LATAM Airlines Ecuador, and Aerovias de Integracion Regional S. d/b/a LATAM Airlines Colombia (for purposes of the customer service plan, the foregoing airlines shall be collectively hereafter known as “LATAM”). We therefore developed a Customer Service Plan that serves to reflect our commitment and provide each and every Customer with the highest level of service, while ensuring their trip is a pleasant experience, from the reservation process until the time we deliver their luggage.
A Jet Airways spokesperson, however, blamed a technical glitch that led to overbooking beyond the norm.
Through its telephone reservations systems, website (rj.com), at airports and through city ticket offices, Royal Jordanian will offer the lowest fare available for its flights based on the date, route and Class of Service requested.
In the event that the lowest available fare is offered by any other entity other than Royal Jordanian, Royal Jordanian will disclose that information upon request on its website, ticket counter or through its call center.
On an overbooked flight, a situation where passengers are not allowed to board a flight due to sales exceeding the capacity even though they have a confirmed ticket and confirmed reservation on a Pegasus Airlines Flight departing from an EU country.
Long delays to Pegasus Airlines flights departing from EU countries.